FLEX is designed to handle all skin types. The bristles are soft and the vibrations are adjustable. We do not use harsh, abrasive materials.

We recommend once in the morning and once a night. The silicone bristles are soft enough to not over-exfoliate your skin however, it's important to find a rhythm and pressure that works for you.

This is blood circulation and the redness will dissipate in minutes.

FLEX is designed to lightly exfoliate and massage your skin, giving your skin room to breathe. In short, FLEX cannot stop ingrown hairs however, you'll notice less crunch bar action after weekly use.

Yes, Flex is IPX7 waterproof and can withstand immersion in up to one meter of water for up to 30 minutes. So it's perfect for use in the shower if that's your vibe. Prolonged immersion can damage internal properties and we recommend air drying directly after use.

We've included an instruction manual with your unit. You can also check out our user guide page.

This depends on how often you use it. One full charge will give you 300 minutes of runtime. If you divide that by 2 minutes per day of use, that's 150 days of use on one charge.

After use, rinse with warm water and let FLEX air dry.

No, that's a bunch of BS.

Our entire formulation process is done in Mt. Saint Helens, Oregon. All raw materials are sourced from high-quality suppliers with an emphasis on sustainability.

Yes we took a more natural approach to our formulation. While there are some preservatives to keep them fresh, our factory is known to produce high-quality natural skincare products for all skin types.

Yes, our formulas are made specifically for sensitive skin.

No, we’ve removed all scents from our formulations to eliminate potential irritation. Any scents you may smell come from the natural ingredients used.

Yes, but please check with your physician. What we can confirm is a steady cleansing routine will help immensely with clearing acne. We know this from personal experience and professional insight.

You can find the full list of active ingredients on our components page where we breakdown the purpose of each ingredient.

We only ship to the United States, United Kingdom, Australia, New Zealand, Canada.

Once your order is shipped, you will receive a shipment confirmation and tracking number via email. You can click the tracking number to view your order's whereabouts or enter your tracking number on our tracking page here.

Processing times for all orders are 2 - 3 business days. In peak periods, please allow up to 5 - 7 business days for an order to be processed. Transit time is calculated after an order has shipped. Click here to view our transit times.

Sometimes couriers mark orders as delivered before they arrive so don't sweat. We ask that you wait an extra day or two to check your mail and verify your delivery. If you have any issues, you can contact the courier with the tracking information that you have. If needed, get in contact with us and we'll get you sorted.

No worries, this usually happens if the shipping address has a typo or there are courier complications. A simple way to get your order is to call the courier with the tracking number we provide and any additional information you have. If needed, get in contact with us and we'll get you sorted.

No, discount codes cannot be used retroactively on past orders. An order counts as one transaction notated by your order number.

Contact us as soon as possible to update the shipping address.

You can find the entire policy here. In short, if you are not happy with your order, you may request a full refund within 90 days. Contact us to get started.

Absolutely, just contact us to get started.

Our refund policy states you don't need to send your original order back. We'll issue an exchange or refund regardless. If you'd like to dispose of your unit, please recycle it at a local recycling center.

We are based in Arlington, Virginia.

Yes, you can purchase wholesale here.

Visit our contact page for further help. You can send us a text, an email or use the contact form.